FAQ
Can I exchange my item for a different size or color?
We are sorry, but we do not accept size or color exchanges for customer convenience. However, if the item you received is defective or incorrect, please contact us within 7 days of delivery for a return or exchange.
Can I return a sale item?
No. We do not accept returns or exchanges for sale items, lucky bags, or made-to-order items under any circumstances.
Can I return an item?
We do not accept returns or cancellations for customer convenience (e.g., incorrect size/color selection, or changing your mind). We only accept returns or exchanges if the product is defective or incorrect, provided you contact us within 7 days of delivery.
Please note that we cannot accept returns or exchanges in the following cases:
- If 8 or more days have passed since delivery.
- If the item has been worn, used, or washed.
- If tags, labels, or packaging accessories are missing or damaged.
- If the item is a sale item, lucky bag, or made-to-order product.
- If the item is classified as underwear, swimwear, or any item that comes into direct contact with the skin.
How long does shipping take?
Orders are typically processed and shipped within 5 business days after payment confirmation. After shipment, delivery times vary depending on the destination country, customs clearance procedures, and local logistics situations.
How much is the shipping fee?
Shipping fees vary depending on the destination country and region. Please check the exact shipping rate on the checkout screen before completing your purchase.
Will I be charged customs duties or import taxes?
Yes, depending on your country, you may be subject to customs duties, import taxes, and VAT/GST. These charges are not included in the product price or shipping fee and must be paid by the recipient (customer) upon delivery. Since tax rates vary by country, we cannot predict the exact amount.
What happens if I am absent, refuse the delivery, or provide an incorrect address?
If a package is returned to Japan due to a long absence, refusal to receive it, or an incorrect shipping address, the customer will be responsible for all costs incurred. The cost of return shipping and any associated fees will be deducted from your refund, or additional shipping fees will be charged for reshipment.
What should I do if my package is delayed?
Due to the nature of international shipping, delays may occasionally occur due to weather, customs clearance, or local postal conditions. We appreciate your patience, as estimated delivery times cannot be guaranteed.
My tracking says "Delivered," but I haven't received my package. What should I do?
If the tracking status shows "Delivered" but you do not have the package, please check with your local post office, building management, or neighbors first. We recommend contacting your local delivery carrier directly with your tracking number for the quickest resolution.