Refund policy

Returns and Exchanges Policy

At Cotie, all sales are final for international orders. We do not accept returns, exchanges, or cancellations for customer convenience (e.g., incorrect size or color selection, changing your mind). Please review your order carefully before completing the purchase.

Defective or Incorrect Items

In the unlikely event that you receive a defective product or an incorrect item, please contact us within 7 days of delivery through our inquiry form. Please include your order number and clear photos of the item showing the issue.

  • If the item is in stock, we will arrange a replacement.
  • If the item is out of stock, we will issue a full refund.

Non-Returnable Items

Please note that we strictly cannot accept returns or exchanges (even in the case of defects) if any of the following apply:

  1. If 8 or more days have passed since the item was delivered.
  2. If the item has been worn, used, or washed.
  3. If tags, labels, or original packaging accessories are missing, detached, or damaged.
  4. If the item is a sale item, lucky bag, or made-to-order product (these are non-returnable under any circumstances).
  5. If the item is classified as underwear, swimwear, or any item that comes into direct contact with the skin.