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Shipping Fee

Shipping fees vary depending on the destination country and region. The exact shipping rate will be calculated and displayed on the checkout screen before you complete your purchase.

Handling & Delivery Time

  • Order Processing: Orders are typically processed and shipped within 5 business days after payment confirmation.
  • Delivery Estimates: Please note that international shipping requires additional transit days. The actual delivery time varies depending on the destination country, customs clearance procedures, and local logistics situations. Estimated delivery times are not guaranteed.

Customs, Duties, and Taxes

All prices listed on our website do not include customs duties, import taxes, or local VAT/GST. The recipient of the shipment is the importer of record in the destination country and is responsible for all import fees and taxes generated upon arrival. As these charges vary greatly depending on the country and local regulations, we are unable to predict or advise on the exact amount.

Shipping Delays

Due to the nature of international logistics, unexpected delays may occasionally occur due to weather conditions, customs inspection backups, or local postal situations. We appreciate your patience and understanding in these circumstances.

Refusal of Delivery, Unclaimed Packages, and Incorrect Addresses

If a package is returned to Japan due to the customer's refusal to accept it, failure to claim it within the holding period, or an incorrect/incomplete shipping address provided at checkout, the customer will be held responsible for all costs incurred. In such cases, the cost of return shipping and any associated administrative fees will be deducted from your refund, or additional shipping fees will be charged for a reshipment.

Non-Delivery and Missing Packages after Delivery Completion

If the tracking status shows "Delivered" but you have not received your package, please check with your local post office, building management, or neighbors first. We recommend contacting your local delivery carrier directly with your tracking number, as they can provide the most accurate and immediate assistance. The shop is not responsible for packages lost or stolen after a confirmed delivery status.